The presence of the customer and tech support that a cloud website hosting company provides can tell you a lot for the services which they supply as well. When you are allowed to use only e-mail messages or tickets, you have most probably found a reseller and not the web hosting provider. When this is the case, you'll probably have to wait for several days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may need to get hold of the true web hosting company for additional assistance. When the provider provides you with different ways of communication with quick response time which are available at any moment, they are almost certainly the top provider, not a reseller. Which means that you'll get prompt assistance and high quality support because they'll have direct access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally much better to be able to communicate with your website hosting company directly through your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

Our cloud website hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our web hosting services before you make a purchase or you are a current customer and you have a question or some issue, you can contact us any time, including weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any issues that need more time to investigate and fix. In contrast to many other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of just 1 hour, thus whatever your trouble is, it will be resolved timely and you will not waste days to get something fixed.