In case you are a site owner, a problem can always emerge and it doesn’t necessarily need to be related to the web hosting service itself. For instance, something could go wrong when you update a web-based app or some important content could be modified or erased incidentally. No matter what the nature of the problem might be, you’ll need to get in touch with the respective customer care team and request them to recover a backup or to help you resolve the problem that you’re experiencing. How promptly they will do that will predetermine the period of time that your websites will be unavailable. For specific websites such as social networking websites or online shopping portals, a continuous downtime duration too often equals lost visitors and money. Because of this, it is pretty important that you use the services of a web hosting company that offers not only a very good customer support service, but also a timely one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can just forget about waiting around for hours and hours on end, or even one whole day, to receive an answer to an e-mail or a technical support ticket. No matter when you get in touch with us, we will respond to you within no more than one hour with any technical or sales queries you might have. In fact, our actual response time scarcely ever exceeds twenty to thirty minutes. As we are at your disposal 24/7/365, you’ll always get assistance in a well-timed fashion and we are aware of how crucial that is in the electronic world. Soon after you contact us, we will reply to your enquiries. If you bump into any technical difficulty, we will resolve it on your behalf, or we will provide you with all the needed information in case there’s something that you need to do yourself.