In the event that you have ever had a cloud website hosting account in the past or you've dealt with any other online service, you probably know from your personal experience that for certain things it is better to speak with a live person on the telephone than to exchange tickets or email messages. If you want to learn more about a specific service before you purchase it or in case something small-scale needs to be done, for instance, it is really easier and faster to get it done in real time. If you're given the option to connect with representatives over the phone, it is very likely that you're dealing with a real web hosting provider, not just a reseller. The level of support that you can get over the telephone varies between different providers - from very general issues to dedicated technical support. Usually most providers supply pre-sales assistance and 1st level telephone support, while more complex tech issues are handled through electronic mail and / or tickets.

Phone Support in Cloud Website Hosting

We believe that being able to consult with a live agent is very important, that's why we have 3 support lines all around the world (USA, UK and Australia) and you will be able to contact us over the phone for 14 hours a day. If you consider purchasing one of our cloud website hosting, for example, you have the option to call us and learn more about our solutions before you order in order to ensure that we meet all the system requirements for your sites. Following the order, you'll be able to contact us about any sales and billing problems you may have, or receive any general or basic tech info that you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, that will help you follow the communication along with any new developments in the resolution of your issue.